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Shipping & Delivery Policy

Lemak.bh is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Friday & Public holidays.

We will try our best to ship your collections as early as we can. We only ship to open home addresses and do not ship to P.O. Box address, public places, streets, cafes and/or restaurants.

Delivery is normally Door-to-Door but there may be instances where this is not possible due to courier company limitations or local laws.

 

Bahrain Free Delivery
Min-mum order should be 10 BHD less than this you will charge 1 BHD

Shipping Carriers
we use the following carrier(s) to deliver our orders:

Fetchr Bahrain

we deliver normally within 2 – 6 days.

Tel : +973 (77388812)

Tracking URL: https://track.fetchr.us/

Aramex Bahrain
we deliver normally within 2 – 6 days.

Tel: +973 (1730330434)
Fax: + 973 (17330636)

Tracking URL: http://www.aramex.com/default.aspx

We may use also other method for shipments to deliver on time, in case it is needed.

Shipping / Delivery Time

Bahrain                                     2 – 7 Working Days

Other Countries                       3-10 working Days (international priority)

Please note that any order submitted on the site after 5.00 pm Bahrain time would be considered for processing on the next working day. (We work from Saturday to Thursday, 8:00 AM to 5:00 PM, excluding Bahrain (Public holidays))

International Shipping / Shipping Destinations
International shipping charges will be subject to the weight and size of the product. Before the payment process you will be shown what the shipping costs will be, and have the choice to cancel the order if you decide.

Estimated delivery time and cost will be dependent on your country of residence and weight of the package. Upon placing your order, you will receive an e-mail detailing your order with a quote for shipping cost and estimated delivery time.
Please note that customers are responsible for paying any customs fees and duties charged by their respective countries.

All international orders are sent using Aramex. Delivery will take from 3-6 days depending on the country and local customs procedure.

Shipping / Delivery Costs

Shipping costs will be calculated as combination of the following:

– Weight and Size of Package.
– The location you are shipping from (city, state, country)
– The location you are shipping to (also called the destination country)

-Before the payment process you will be shown what the shipping costs will be, and have the choice to cancel the order if you decide.

Payment Option:
We accept the following methods of payment:
– Credit Card* (VISA, MASTER CARD)
– Cash on Delivery (Bahrain only)
– PayPal

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Order Tracking:
when a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You may then track the status of your shipment through the courier company’s website.

 

Customs, Duties and Taxes

Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders.
Lemak.bh has no control over these charges and cannot provide any estimates for fees expected.
Please Contact your Local Customs Office for further details.

 

Cash On Delivery (Bahrain Only)

Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, reject and send orders back with the same driver. This can only be done before opening the package.
The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.

 

Security
a) orders must be delivered to a private addresses, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.
b) If payment is completed with a credit card, the only person allowed to receive the order is the card holder, who must show his national ID to our driver.

Note: This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders.
For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.

 

FAQs

When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by call/SMS. After successful verification (time frame: within 1 – 3 days after ordered date in Bahrain) and other country from 3 to 6 Days

How can I track the status of my order?
At any stage you can track your order status by using the track number in the “My order” page, which can be accessed through this link

http://www.aramex.com/default.aspx

https://track.fetchr.us/

 

Thank you for shopping on Lemak.bh, your satisfaction is our goal. Should you have any issues with the above, please contact us at [email protected] or call us at (  +973 32339900).

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